In the first month of my employment at Ambius, I had the great pleasure of riding along with a Customer Service Specialist named Judy for a full day of hauling watering cans and pruning office plants. I woke up bright and early anxious thinking about what the day had in store for me. However, when I met Judy at 8:00 AM in the parking lot of suburban Chicago hospital she immediately put me at ease with a smile and a joke.
As we drove from account to account, I quickly picked up on the fact that not only was Judy expertly skilled at caring for her customers’ plants, but she had an uncanny ability to brighten their day. On we went quickly and carefully tending to the greenery in offices, libraries, banks, restaurants, and condo buildings – all the while Judy cheering up her customers here and there with a kind word or two.
I could easily tell by the expressions on her customers’ faces that they were genuinely happy to see her and looked forward to her visits. Customers were quick to ask her for advice on how to care for plants at home. One customer even thanked Judy for advice she had given her about a sick dog.
While patiently allowing me to tag along (even as I accidentally spilled water on a few occasions), Judy filled me in on the different plant species and how to care for them. By the end of the day, I had a heighted appreciation for the service Ambius provides businesses and was proud to work alongside great colleagues like Judy.
Similar to the way plants comfort building inhabitants, Judy does the same with her down-to-earth personality and honest friendliness. Many of her relationships with her customers have grown into friendships over the years.
Besides gaining a better understanding of Ambius’ service process, I returned home that night more aware of how a positive attitude and personality can make a big difference. Regardless of your profession, we can all learn a great lesson from Judy – never underestimate the power of a smile.
What component do you value most when it comes to customer service? Tell us in the comments below.