You may not see or hear them, but you can tell they’ve been there by the vitality in your plants. Who are these magical plant wizards? They’re the Ambius Customer Service Specialists, of course!
Sharon Haydysch has been working for Ambius in the Chicago area for 23 years. She begins her day at 6 a.m., caring for plants before the hustle and bustle of the business day begins. I rode along with Sharon to learn more about what she does from day to day.
As we traveled from stop to stop, she imparted her extensive plant knowledge upon me. We quickly discovered why she is the plant expert instead of me as she quizzed me on plant recognition and I failed repeatedly. There is a process for caring for the plants, and Sharon walked me through it as we traveled to various locations from office buildings to retirement homes.
Sharon shared with me an acronym that guides her through her day. G.R.O.W. stands for Groom, Rotate, Observe, and Water; each is a task that she must complete for every plant.
The first thing Sharon did with the plants was to inspect for dried-out or dying leaves and rotting roots. In the case of dried leaves, Sharon had to decide whether the whole leaf needed to be removed, or if the edge just needed to be trimmed. In the case of root rot, Sharon removed the dying plants, repositioned the remaining plants, and promptly ordered new plants to be delivered to the location.
Sharon rotated each plant to ensure that all sides received the same amount of light. The rotation often gave a new shape to the plant, as a new side was revealed.
The next step was simply to observe the plant to determine if it needed further care. One important aspect of plant care that you might not realize must be done is cleaning the leaves. Large leaves have a great deal of surface area on which to collect dirt and dust. Not only does this weigh down the plant, but it also dulls the vibrant colors.
Cleaning also removes spider mites, their webs, and other small pests that might have taken up residence on the leaves. After wiping down the leaves, Sharon inspected the plant for any trash or debris that might have found its way into the soil or plant itself.
Not only does this weigh down the plant, but it also dulls the vibrant colors. Cleaning also removes spider mites, their webs, and other small pests that might have taken up residence on the leaves. After wiping down the leaves, Sharon inspected the plant for any trash or debris that might have found its way into the soil or plant itself.
Watering plants is not as easy of a task as it sounds. Before watering, Sharon felt the under-layers of the soil to ensure that they were not still moist from the last watering. If they were moist, Sharon would not water the plant. The plant received water if the soil was dry, but only enough to saturate the soil, not to drown the plant.
To be successful as an Ambius Customer Service Specialist, one must not only know a lot about plants. Much of Sharon’s day involves interacting with her customers, a task that she completed with ease. Each customer was happy to see Sharon and it was clear that they trusted her with the health and aesthetics of their plants. She says that her favorite part of the job is “meeting different customers daily and making their environments beautiful,” and that is exactly what she does.
After spending time with Sharon, I learned there is much more to plant maintenance than just watering them once in awhile. Sharon performs a vital service every day, brightening up offices and residences all over the Northwest suburbs of Chicago.
For more information on getting plants installed in your office, contact us online or call 1-888-368-8060.